Repair service

Submit a repair request

Submit devices, quantities, fault descriptions and your preferred handover method. After review, you will receive approval, an estimated start date and your RMA number.

Company and contact

Customer details.

Company name

Contact person

Email address

Phone number

VAT ID

Street and house number

Postal code

City

Country

Requested service

Multiple selections are possible.

Location, handover and return

Choose the suitable process.

Service location

Repair at Samman ITShipping, personal handover or collection by Samman IT. Repair at the customer’s siteThe work is carried out at your location.

How will we receive the devices?

ShippingYou ship the devices to Samman IT after approval. Personal handoverThe appointment will be arranged manually later. Collection by Samman ITThe date and possible costs will be agreed later.

How would you like the devices returned?

Return shippingThe devices will be shipped back after completion. Personal collectionYou collect the devices from Samman IT. Delivery by Samman ITThe date and possible costs will be agreed later.

The return address is different from the company address.

Devices and items

Identical devices with the same fault can be entered as a group.

Photos and documents

You can optionally upload important photos and PDF documents.

Select files Maximum 10 files, 10 MB per file and 50 MB in total.

An RMA number is created only after review and approval by Samman IT.

I have read the Privacy Policy.Request a non-binding quote (optional).